Returns & exchanges

Thank you for ordering a toy from our online store. We hope that the products you have chosen will soon be among your favorites. However, if you are not satisfied with your purchase, please take into account our “return & exchanges” conditions and contact our customer service.

Conditions of withdrawal

The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for the products mentioned in article L.121-21-8 of the Consumer Code.

To exercise this right of withdrawal, the Consumer sends a declaration to this address:

The Products must be returned in their original packaging and in perfect condition within 15 days from the notification of the withdrawal to O P P I ® by the Consumer. The direct costs of return remain the responsibility of the Consumer.

Please send the package with a delivery service of your choice and at your expense to:

199 Rue Hélène Boucher,
34170 Castelnau-Le-Lez

The Consumer will be reimbursed for all the costs paid for placing the Order within 14 days of OPPI ® becoming aware of its withdrawal declaration.

The reimbursement will be made by the same means of payment as that used for the purchase.

Only purchases made on can be exchanged or returned.

For more information or questions, do not hesitate to contact us by email at the following address:


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