FAQ

Products

What is the best way to clean my Piks?

Good news! The silicone cones are dishwasher safe. Otherwise you just pass them through some soapy water. For wooden boards, a gentle passage with a slightly damp cloth to clean them is sufficient.

Which kit of Piks is for how many children?

We recommend Piks Small Kit (24 pieces) in the case of a purchase for a single child of 3-4 years. In the case where the child is older (from 5 years), or in the case where they are two players, Piks Medium Kit (44 pieces) will be more suitable, because this offer contains more pieces. From 3 players or for a family, we strongly recommend choosing the Piks Big Kit option (64 pieces) for good times of large constructions for all. For childhood professionals (schools, toy libraries, etc.) Piks Kit Education (128 pieces) is the ideal option for playing in groups, creating workshops or challenges. Please note that this kit also contains all Creative Cards (24 cards).

What is the best age to play Piks?

Piks is a toy developed for children from 3 to 12 years old, but is being played by people of all ages! Endowed with extreme flexibility, it adapts to all phases of children’s development. For the little ones of 3-4 years old, Piks allows them to develop their motor coordination, the basic construction logic and to discover colours and materials. For the slightly older of 5-8 years, the toy begins to be a very playful tool: constructions, creativity and characters are at the rendez-vous, while developing fine motor skills, concentration and decision-making. Its use, free or guided, will allow children to express themselves and share a calm and creative moment. For older children (8 years and over), Piks becomes a question of challenges: positioning of the cones, the tallest tower, the inverted tower, Battle of Piks, etc. Alone or with others, Piks adapts very well also for pre-teens who love construction and infinite creativity! Despite the fact that Piks is mainly dedicated to children, we know that adolescents and adults also want to play it! This is why Piks is also for grown-ups.

Is Piks a safe product for children?

Quality and safety is our main concern. We have taken the appropriate time, during our design and development phases, to pay attention to all security issues. We decided to use non-toxic materials and untreated and unvarnished solid wood. Please note that the Piks collection has passed all the tests related to the safety of children’s toys (European Directive 2009/48 / EC on toy safety, Standards and regulations EN71 Safety of toys (EN71-1, EN71-2 and EN71-3), Regulation (EC) No. 1907/2006 of 18/12/06 concerning the registration, evaluation and authorization of chemical substances, as well as the restrictions applicable to these substances (REACH)).

Orders

Can I cancel or modify my order?

Once your order is confirmed, it is unfortunately not possible to modify it. In the event of a cancellation request, please contact us immediately and we will do our best to accommodate your request. For more information on cancelling your order, see our “Returns & Exchanges” policy.

How can I buy my O P P I ® toys?
OPPI ® toys are more and more available in the better toy stores in more and more countries in Europe. You can also buy them on our website by following these instructions: First, select the product (s) of your choice and add them to your basket by clicking on “Add to basket”. You can see the items added to your basket at any time. Once your items are selected, you can complete your purchase by going to your basket and clicking on “Process order”. Fill in the form with your delivery details and your personal payment information. To confirm, click on “Place order”. If your details are validated, the order process will end correctly and the confirmation of your purchase will be displayed along with your order number. You will then receive all this information also by e-mail.

Payment

Is the e-commerce and online payment site 100% secure?

In order to guarantee optimal security during the purchasing process, OPPI ® uses a payment system made by Credit Card via the secure Monetico service. The data is thus protected by Secure Socket Layer (SSL) technology, authenticated by digital certificate. Similarly, for card payments and depending on the country and type of card, we use the secure payment system “3D secure” which includes additional security measures to protect you against unauthorized use of your bank card.

What are the forms of payment accepted ?

We offer different payment methods. We accept payments by bank cards (CB, Visa, Master Card, American Express) and payments via PayPal.

Delivery

What happens if my package cannot be delivered?

If, for any reason, your order could not be delivered to you, your package will be returned to our logistics partner. In this very unfortunate case, please send an e-mail to our customer service: sav@oppitoys.com

How can I track the delivery of my order?

As soon as your order is picked up by our logistics partner, you will immediately receive a confirmation email with the details and the tracking link. Once received this email, follow the directions through the link and the website of the delivery services chosen to better know the current tracking of your order.

What is the delivery time?

Packages are generally processed within 24 hours on weekdays and are dispatched within 2 days maximum after receipt of payment. Our standard delivery times are 2 working days (48h) in France, 2 to 6 working days for the European Union and 8 to 12 working days for the World (outside the European Union). Please note that we do and will always do our utmost to serve your order as soon as possible and under the best possible conditions.

How much are the shipping costs?

The amount of delivery costs changes according to the number and weight of the items selected, but also according to the country of destination of your order. During certain periods of special offers, delivery costs can be reduced or even free. These periods will be announced on the site, on social networks or via the OPPI ® newsletter.

Returns

When will I receive my refund?

The Consumer will be reimbursed for all the costs paid for placing the Order within 14 days of OPPI ® becoming aware of its declaration of withdrawal. The refund will be made by the same means of payment as that used for the purchase.

Can I return a product I don’t like?

Yes, all items can be returned at your expense if they have not been used. The Consumer has a right of withdrawal of 14 days from the placing of the Order, except for the products mentioned in article L.121-21-8 of the Consumer Code. All returned goods must be new, unused and in their original packaging. Only purchases made on www.oppitoys.com can be exchanged or returned.

For more information on canceling your order, see our « Returns & Exchanges » policy.

Stores & Distribution

I am interested in selling O P P I ® products. Who should I contact?
OPPI ® is currently distributed in various international countries. We are always looking for new collaborations to share quality toys worldwide. So that we can share the details and conditions with you – or direct you to the sales representative in your territory – please write us an email at sales@oppitoys.com

If you have any further questions, feel free to email us at info@oppitoys.com

OPPI ® NEWSLETTER

Subscribe to our newsletter to benefit from special offers but also to follow all the news of the OPPI ® adventure.

Awards & Prizes

Start typing and press Enter to search